Returns & Refunds Policy

Due to the perishable nature of our freshly baked donuts, we generally cannot accept returns; however, we are committed to resolving any issues regarding damaged or incorrect orders promptly. Please contact our support team within 24 hours of delivery if your order does not meet our quality standards.

1

Report the Issue

Contact our customer service team within 24 hours of receiving your order, providing your order number and details of the concern.

2

Provide Documentation

Email clear photographs of the product and packaging to help us investigate the quality issue or delivery damage.

3

Internal Assessment

Our quality control team will review your claim to determine if it qualifies for a replacement, store credit, or refund.

4

Resolution Processing

Once approved, we will initiate your refund to the original payment method or schedule a fresh delivery for your next occasion.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing